They show you one cancellation date and then when you cancel they show another one which makes it too late to get a full refund. The hotel didn't even see a cancellation on the computer, so your information is totally in the hands of these scammers. I was horrified when a foreigner answered the phone with roosters crowing in background. Please don't use this site, call the hotel. They inflate prices anyway. The original price was $177. I knew there would be fees but this not even at checkout yet, so I can imagine what my checkout bill would have been.