Lexi B.

I ordered one bra listed on their site and purchased the standard shipping which guaranteed the bra would be shipped out within about 6-10 days or something like that. It's been three and I have yet to receive any notice of shipping email. I emailed customer support asking about my order and they said that the item I chose was out of stock and that it could be 20 days until I receive it. Okay, why wasn't the item listed as out of stock then? If I knew I was going to be waiting nearly a month for a bra that was out of stock then I wouldn't have bought it. I really needed a new bra though so stupid me thought it was just that item and I could buy another one and have it shipped to me within a few days as they promise. Second bra has been purchased; it hasn't been shipped either and it's past their promised shipping date. If the item is on back order then it should be listed on the site. If the item is on back order, the company should at least email their customer after purchasing to notify them instead of making them wait weeks on end wondering what's going on. This seems to be a very common issue so if you can't wait a month for your items, don't purchase. I will definitely not be buying from Hanes online again.