The Shari's Berries customer service was horrible. I have spoken to a total of 6 employees. They did not know very good English, they made false promises regarding my order, and now I am faced with a disappointment of a product and an order that was charged twice. This is a terrible company to order from, for they advertise their products with "coupons," but fail to mention the shipping charges that coast more than what you are ordering. I will never order from here again.