Leyia C.

I have been a long time Grouponer. But the last 18 months have led me to merchants that dont speak english during my massage which wasnt a massage and groupon would not refund me. Then I purchased a pedicure groupon. When I called to make an appointment, the merchant refused to book me saying she wont accept the groupon as she will only make $10. She is still on Groupon and I was given (unuasable) groupon credit. Groupon was not apologetic either. Now the last merchant wont answer the phone. Then the call transfers to another number and then a voicemail where the mailbox is full. They said they would contact me after 7 days. It has now been 10 days and Groupon still wont refund me even though they havent heard from the merchant. Shocker! I cant dispute because I purchased the Groupon more than 90 days ago. Needless to say I will not be using Groupon again as they clearly dont protect the buyer. Also I was told that the email and chat is the only communication form available as their offices are closed (from COVID.) What? Its 2024.

I ordered a magazine for my home bound father. Nothing has yet to arrive and when I contact them they just state the obvious. Yes you have a subscription that started on x day of x year. They never help with getting the subscription going or crediting my account. Its too late to dispute. I would stay far away from this company. You will spend countless hours trying to get what you paid for.