I have been submitting help requests for 3 weeks, but each time they just make it solved without even trying to reach me.
I cannot download ANY ebooks at all on any device. When I try to, it says "Publisher only allows 1 copy downloaded, please delete it from iPad." But it's not even downloaded on my iPad (that's where I'm trying to download it) so I can't delete it from there. So I can't download it on any device.
Only got 1 reply from them ever asking a question I had already explained in the original ticket, I replied right away, and they've ignored me ever since (2 weeks ago).