Liam B.

I accurately provided measurements to Hockerty for a shirt, suit jacket and suit trousers.
Measurements were identical for shirt and suit jacket.
The shirt would not be large enough to fit my 14 year old who has not sprouted yet and the buttons will not even meet in the middle.
The suit is so large (top and bottom) that a gorilla would be swimming in it and mishapen. I've never seen such tailoring and all garments are unwearable.
Needless to say I looked for a full refund having completely lost confidence in the company.
Hockerty suggested that they would remake the shirt (if I paid return fees for the non closing version) but one local tailor should fix the suit.
A local tailor evaluated the suit and said that the tailoring was as poor as he has ever seen- it would be impossible to tailor appropriately to my measurements.
I escalated the case to PayPal and am awaiting their inputs.
At this point Hockerty tried to claim that by purchasing via their website I'd only be entitled to Swiss customer rights and that by purchasing from them I was so undertaking to be subject to Swiss law- the garments were dispatched to me in Ireland (EU member) from Madrid, Spain (EU member) incurring no import tariffs as would happen were they Swiss Goods.
I did some more investigations and it would appear that Swiss Goods should be listed in Swiss Francs in accordance with Swiss Order on the Indication of Prices (RS 942.211 Art. 3 & 4) -these were listed in euros at all times on the website- and that EU legislation, specifically the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU), should govern this case, given that the online store targets consumers in EU countries so that full refund should be possible by return of products within 14 days of receipt.
I'm hoping these nuggets may prove useful to the next mark drawn in to a similar circumstance to my own and that if you're that person and glean benefit from these insights please share again for the next such mark after you when you do your own 1 star review.
I would warn anyone away from this unscrupulous company given the shoddy workmanship and devious after sale experiences.