Lianne H.

We don't recommend booking through them. We booked our Louvre tour before leaving New Zealand. My husband's credit card expired in the meantime and he tried to update our booking with his new card details. We tried updating via their website and app but their system wouldn't accept it. He rang them three times. Finally he was told - on a Friday with our tour the next day - to get a letter from our NZ bank confirming he had a new credit card! This seemed an unnecessary step and the timeframe was impossible. We tried to visit their office - we knew this was our only chance to see the Louvre as NZ is a long and expensive trip away, so we went to a lot of trouble to sort this out. In contrast, we felt Get Your Guide made no effort at all to help sort this out - their office was closed. We turned up on the day to find our tickets had been cancelled and re-sold to someone else. This was very upsetting and we were hugely disappointed. We have received no apology! And worst of all, of course, we never got to see this iconic museum. Very shabby treatment of customers and very poor customer service.

Our group from England and New Zealand booked a Louvre tour many months in advance. My husband's credit card expired before travel and he got a new one. GetYourGuide would not accept payment with the new card via website or app, or after 3 phone calls my husband made. We even went to their office (which was closed). With such a popular attraction there's no shortage of willing visitors. We turned up on the day but our tickets were cancelled. This was a big deal for us - we won't be back again; so disappointed. GetYourGuide let us down and don't care - they didn't lose anything.