Lila T.

The Real Real sold my mom a counterfeit bright green Herve Leger dress. I knew it was a fake the minute I saw and tried on the dress. The label was off, the finish was awful and the elasticity was gone. I have 20+ year old Herve dresses that are as elastic as the day I bought them.

I reported a pair of counterfeit Chanel and a pair of Valentino Rockstud flats they had for sale. 1 sold (I asked they refund the buyer), the other unsold (I asked they remove it from the site).
By the time they got back to me after "looking into it", the 2nd pair sold. They said they marked the shoes as "sold", so no one could buy them and gave me $50 credit probably to keep my mouth shut about it.

What kind of reputable site, that prides itself in having top authenticators and selling ONLY AUTHENTIC items, is dumb enough to show COUNTERFEIT ITEMS as SOLD on their website? None, so basically they thought I was dumb enough to believe their story.

Also, if you consign to them, be aware that because of their continuous 20% off offer to buyers, you'll never receive a 60% or 70% comission. Say you consigned a top for $100. I buy it using the 20% off and pay $80. You'll get paid 60% or 70% of $80, which in reality is 48% or 56%.

Now that I got the scary stuff out of the way, I'll go on with the good. I've bought 3 pair of Margiela shoes and they were fine. One was kind of dirty inside, but that can be fixed.
My mom has gotten decent deals on Gianvito Rossi, Celine shoes, Pucci, etc.

My final word on the Real Real is:
- DON'T consign with them. They don't pay enough, they don't pay the % promised and at times they underprice and mislabel things. They've even rejected consigning items that were sold by them. How about that? I'd love if they said it's because the item is fake lol

-DON'T buy anything mainstream that can be faked! If you're afraid to buy it on eBay, don't buy it here either, UNLESS: IT CAN BE RETURNED (not all items can) AND:
A- You can authenticate it yourself and tell the real from the fake*
B- Pay a fee and have it authenticated it by a reputable 3rd party

- DO buy brands/styles that are not known to be counterfeited, IF you find a good deal. I say if because at times they price it close to retail (some Valentino Rockstud shoes). If in doubt, Google fake xyz. I googled the green Herve I bought from them & found it on a fake website. The real Herve of this style has less bandages on the bust.

STAY AWAY FROM FARFETCH AT ALL COSTS! Nightmare is how I describe my experience with them. I paid $1350 for a BRAND NEW Valentino Rockstud bag and receive a USED bag (clasp and plate completely covered in scratches from top to bottom, left to right as if someone opened the bag 1000 times, scratches in the leather, lint/glitter inside the bag and tags not attached.
Gente Roma offers me an insulting $66 off. They send me a $1350 used bag instead of a new one to a 1st time buyer and this is what you insult me with?

FARFETCH has done absolutely NOTHING to remedy the situation, other than contact Gente Roma and see if they insult me some more with probably $5 more off lol
It's been almost a week and no resotion at all. I have a feeling Farfetch is trying to run the clock on me, so if try to return the bag it in a few days, it will be too late.

After all the HORROR stories I've read about Farfetch (Google their reviews and you will see)
I'm glad I took a video of me opening the package, otherwise I'm sure they would refuse a refund because they would accuse me of using the bag and then returning it. If I'm lucky enough to get any of my money back, instead of being stuck with a used old bag, it will take ONE MONTH TO GET A REFUND from these blodsuckers!

I suggest if you're brave enough to still order from them, you cover your yourself and do the same. Take a video of opening the box. Not that that means anything anyways. They'll probably insult you with a mediocre discount at best.