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I had an issue with Petsmart and a cancelled order, and I was given the runaround for the past month. I still haven't received my refund from it. Petsmart customer service hasn't a clue about how to treat customers. Every customer service agent and supervisor I spoke with told me something different. Emails from Petsmart say something different than what customer service says. It is irritating and extremely frustrating to speak with people who don't know how the process of a refund works.
Tip for consumers:
That you better be sure you want to order online, because speaking with Petsmart online customer service is the equivalent of speaking with those who give lectures on the virtues of pink tutus for elephants.
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