Lily D.

I signed up to use a VPN so I could access some streaming services back home in Australia. When I went onto Nord's site, they had a big banner that said '30 day money back guarantee' - after I'd signed up and installed the VPN, it became clear that the streaming service I was trying to access had some kind of VPN blocker, so I couldn't get the benefit of using the Nord service and had no use for the subscription. I wrote to Nord asking for a refund, noting their own '30-day money back guarantee'. They first refused to acknowledge their guarantee, then made me apply for a refund through Apple, which then rejected my request, and have made it really difficult to get the refund, which they have still not issued. They basically lied about their 30 day money back guarantee, which is a breach of consumer law. I can't speak to the quality of their product having not used it/not been able to use it, but their customer service is shocking, and their advertising practices are dodgy/disingenuous. On principle I'd go with a different provider, since I've been ripped off and they lied about their guarantee. Better companies are out there, that have integrity and maintain good faith with their customers and prospective customers. Support one of those instead.