I've been back and forth with supposedly their customer service dpt to get a refund or even a credit for a service that I couldn't use; and the merchant wrote an e-mail per Groupon request stating that I never used their services; however they are still dragging their feet to provide me with a refund. It's so frustrating going back and forth with the same info as they don't seem to know what they are doing. Never again I'm using Groupon!