We have had so many last-minute cancellations without explanation. Rover does nothing to help. Just today our sitter was supposed to arrive at 12 pm. At 12:05 pm I get a notification that the stay is canceled and received no explanation from the sitter or Rover. Now I have to leave work early to let my dog outside...
Also, most of the time the sitters do not stay the whole time like they've been hired to do. Make sure you have a key code lock and cameras so you can monitor them.
We're done using this service. We need reliability which Rover apparently cannot provide.