Lost email capability the beginning of April 2023. I called and called and all I got was that they would fix it (3calls) on the 4th call the girls says well if you renew now I will send the repair right up to the top people and it will be fixed in 48 hours. That cost me $105.08. A week later, still nothing. So I messaged for them to issue a refund $105.08. The girl said in a written message that the FULL AMOUNT WOULD BE PROCESSED. Nope still, $23.24 still missing. Today, I chatted and she said can't do can only refund $11.00, that the balance is a processing fee. So folks, I have been with them for over 15 years and treated like this. I don't think so and you should think twice about purchasing from them.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin