Linda C.

I usually use Hagopian, but wasn't able to schedule quick enough, so I thought I'd try Stanley Steamer. First off, only one person came and he was clearly overwhelmed with the job. When our master bedroom was completed, I was asked to take a look. There were still three spots about the size of jar lid. I asked if he could retreat that area, which he did, but going way over where the spots were. I don't know what he used, but the area became a dirt magnet and became gray and dirty looking within a couple of weeks, much worse than it was when initially cleaned. I called and asked for someone to come out and take a look and was told that 10 days had passed and they would not back the job. This is a master bedroom that we never wear shoes in. Something was in the solution that caused the damage. We are getting the carpet replaced. I would NEVER recommend Stanley Steamer to anyone. They they don't back their service and could care less.