I did an order on my laptop and the wrong billing town and zip code pre populated. The order was in 2 shipments and I canceled the second one and still shipped. They charge you the full amount which takes 7-10 days to drop off then when items ship they charge you again. One item was sent back to Zales because town is wrong and can take 30 days to get your money back. All around the companies online ordering system is flawed and I'd never shop there again!