I traded a beautiful timeshare unit in another city for one at this resort in Orlando. I had phoned in advance to request a unit with a lake view, and was told it would be noted on my booking. Although we weren't wanting to check in until evening, we made a special trip at noon to register, again asking for a nice view. They promised to try to accommodate us. We returned to pick up our keys around 8:00 p.m. In asking if it had a view, the woman ignored me. When I insisted on an answer, the woman mumbled "yes" with her head down. NO, it was on the ground floor, facing the tennis court. While the 2BR unit was spacious, it was very dated. The bathtub and shower were old and disappointing, and to reach toilet paper, one needed to be a contortionist. In dismay, we asked to be moved immediately, but we're told to check back the next day to see what had come available... and, by Monday, there'd be lots of folks checking out. NOW, for WIFI, there was a charge of $10/day or $40/week PER DEVICE!?! Sheesh, doesn't even the Motel 6 provide free access? In calling about a move on Sunday morning, there was "nothing available, but check back tomorrow, because 'for sure' there'd be lots of units come open with so many people checking out." You guessed it, still "nothing" on Monday. We did not believe it, with the huge complex it is, but in wanting to get settled, we gave up, as they no doubt hoped. In fairness, the unit was adequate, but nothing like the photos on line. We did appreciate the daily towel exchange, the TV was nice and parking was easy and convenient. The pools and hot tubs were fine. The Water Park looked great, but it would have been $20pp per day it was used, so we didn't bother with it. We won't return.