I tried to cancel my order the same day I placed the order. But no one would respond to me. I tried to contact them for days to no avail. I also had pay pal to try to cancel the order they also ignored them. They shipped 15 days later, and I never opened the package I returned it immediately. They tell me now that I cannot get my money back, I can only exchange it or get store credit. They said it's because they only sell special ordered items, but they were not specialized, but they will exchange it or give store credit. I just believe if they were the Christian company, they claim to be they would return my money.