My wonderful son, who was a vent-dependent quadriplegic for almost 30 years, died and I sent his old ipod to usell. Got the email that they'd received the box but over two weeks later I had received nothing more. I send in a request the it be looked into and received back a notice that I'd sent them a iphone6 instead of the ipod. This so did not happen. Then they tell me that they have no market for an iphone6 and they will recycle it for. Me. I told them that I want my ipod back and they shouldn't try to rip off little old grieving ladies! Let's see if I ever hear another word!