I recently ordered a package of dog treats through them. When I received that treats, they were packaged in a small, squished envelope. When I opened it, sure enough, the dog treats were completely crushed to DUST! Why they were not wrapped in bubble wrap, I will never understand. Now people are telling me that it is not shop.ca fault and that I have to contact the supplier. That is ridiculous! Shop.ca should be held responsible because they were who I went through to purchase the treats. Why should I have to hunt down the supplier when I never went through them personally?