Horrible experience. Got an email saying my order had been delivered. It had not. When I told them they said I "shouldn't expect my order before 2-3 weeks." Said I was responding to their message that it had been delivered. They were, "huh?" Had ordered a smallish duffle bag on wheels. Arrived with no wheels. Nothing on site about wheels being extra... ONLY on the material that came with bag. Wheels only available in Italy and no shipment to the US... AND they were out of stock anyway.
Just found out I can't return the bag as "upon checking on the product description of the item, it does not mention that this will come with a trolley" - even though that's WHAT THE PHOTOS SHOW.