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Horrible customer service. I received a rose that never grew and quickly began to die. After reaching out to customer service I received a form email that my issue had been resolved and closed.? Dead rose still in my back yard. After 2 more attempts to communicate with their customer service I learned they refunded the credit card which was not mine; this was a gift, instead of asking me about options. When I complained about this I received the same template email that my issue had been closed. Really really awful experience and clearly they could care less.
Tip for consumers:
Don’t do it
Products used:
Bare root rose
Lisa A.'s review of Jackson & Perkins earned 2 Very Helpful votes
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