Went in to get a haircut for myself and my daughter around 5pm on a Friday. I seen how attentive Leslie was with a senior white gentleman whom she catered to and they were talking about the state of affairs of our country. Leslie proceeded to tell me she couldn't cut my daughters hair for two reasons 1) she was wearing a hoodie and 2) her hair was matted "like dreads" she states. I don't know why I allowed her to cut my hair but I did and gave her a $7 tip on top of that when my daughter told me she didn't even take 2 mins cutting your hair. She then told me did you see how much time she spent saying she couldn't cut my hair and how many times she said "if you do return you will have to detangle her hair because I can't cut it". Then I recall how hairdresser told me "it took her 8 hours to take off dreads" and she mentioned "black hair". I am white and so is my daughter I'm actually Italian her father is not black, African American or nothing of the sort. I did not recognize it because I've never experienced RACISM but now thanks to Leslie my daughter and I have, its disgusting and great clips as a national chain should do more to educate their uneducated staff. I cannot add proof of purchase I paid cash and provided a nice tip. Hope your cameras are working because if not staff is also stealing your $$$.
Hi Lisa,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care