Lisa B.

I adore Baggallini products and own many, from luggage and tote bags to small purses (travel wallets) and small zippered bags for travel items, Tote bags wear like iron. I love their zippers and hardware and desperately hope they don't devolve into cheap and flimsy.

But for the 1st time I tried Baggallini.com to order a cross body bag that I already owned in a different color. I eventually got the bag but sadly, I found Baggallini is owned by R. G. Barry—big mistake. RG Barry's idea of customer "service" is to ignore you as much as possible.

Details: 2 days after I made my purchase, I got an email that it had been delivered! Strange, bc I didn't pay for overnight shipping. I used my PO Box as the delivery address and when I went there, the bag was not nowhere to be found.

I replied to the email that my purchase was NOT delivered to ME, but that it was merely delivered to USPS for shipping & eventually delivery. I asked where was my bag and when would I receive it? Ahhhh... RG Barry uses a program that auto emails a canned response stating "we got your request" "we assigned a case number" etc. It's totally a bot situation. There are no real people there to read and respond to a problem such as mine. I paid nearly $100 for a cross body bag that I needed for upcoming travel and had no tracking number of any kind. I emailed RG Barry for 6 days—an exercise in pure futility.
I finally got my bag at the Post Office, but RG Barry had no idea. I had to email them that I finally got it. Haven't heard back.