Lisa B.

I have ordered several bathing suits from swim outlet over the past several years as I swim 2 times per week at my local gym. I always order chlorine resistant suits and have been satisfied in the past. A suit typically lasts at minimum 8 months. The suit that I ordered several times was discontinued so I decided to try a Speedo Chlorine resistant ultra back one piece suit. Unfortunately this suit did not live up to my expectations and has faded and stretched out to the point where I need a new suit at 5 months of use 2 times per week. I contacted Swim Outlet and shared my dissatisfaction and was told that I had exceeded their guarantee period of 60 days and they could not grant my request for store credit to purchase a new suit. If a suit is sold as chlorine resistant surely it should last longer than 60 days so their guarantee period makes no sense. To make matters worse they offered me a 10% discount if I wanted to order a new suit. I'm sharing my experience so that others can make an informed purchase in terms of the sub par performance of this suit and the inadequate guarantee period that Swim Outlet offers as well as their poor customer service. I won't be ordering from them going forward.