L B.

Ordered Daybed (that included a mattress cover) in March 2023.

Delivery went wrong. Paid for assembly. Daybed was left unassembled and missing the mattress slipcover. Took effort to receive delivery refund and I STILL do not have a slipcover. Paid someone to assemble.

Many calls, many hours wasted talking to many polite customer service representatives and jumping through every hoop they put me through has not resulted in me getting a mattress slipcover.

ONLY resolution has resulted in them placing a "replacement" order for another bed (an entire daybed that I do not need), in order for me to get a slipcover, which is not expected until December 2023, because it is a "custom order".

If it is custom, why can't they custom order a slipcover, only and send it to me?

They have no answers to this question and there is a "used car salesman" approach that the representatives go and "talk" to their supervisors and come back with lame answers, but I am not allowed to have access to the "supervisor"; very suspicious and idiotic that West Elm does not allow or encourage their employees to think for themselves, think outside the box and be problem solvers.

I've been offered the opportunity to cancel the process or receive compensation, but compensation cannot be discussed until after the situation is resolved, which isn't estimated until December, 4 months from now!

There a far too many quality retailers available to consumers. Do NOT patron William-Sonoma Companies! It starts there.

This has been on going from June 2023 through, today, August 8, and it is not over!