Lisa B.

I was displeased when trying to return an item that I ordered online. I called customer service and asked how I can return the Nespresso machine and the woman on the phone said I can mail it or return it to a nearby store. I decided to take it to the store in San Diego with the receipt and the manager said he cannot except my item and walked away. I said I just walked carrying this heavy machine for 3/4 of a mile and am not carrying it back, stating customer service specifically said I can return the purchase to a store. The manager continued to walk away to the back of the store. I said I'm leaving the machine and will deal with it through customer service. Lo and behold customer service refunded me just today. So the 5 stars is for the customer service manager!