I received what I ordered, but didn't care for the cheap chain, or the valance, which had the fabric that covered the valance, but they put a cheap rubber trim on the top and bottom of the valance which makes it look very institutional. This trim is not visible on the pics on line when you place your order, so it was a surprise to see this plastic trim. I called to have them remade, since they offer the "satisfaction guarantee" with cordless, and with a different valance...but they don't apply the same discount for the changes and wanted to charge me $254.00 for EACH valance alone. The blind didn't even cost that much...and $134. EACH for cordless - They wanted $776.00, when I only paid $360. For both blinds! I asked why they don't just give you the same promo, but she said that's not how they do it...
I am so sorry to hear that this has been your experience. I would love to look into this further. I have reached out to you via a different review and am looking forward to your response. -- Jessica N