Lisa C.

My husband bought me a sawgrass and extra ink. When I received it today I noticed the ink doesn't match. I did not want the subli-ink because you have to use easysubli paper and the item can only be washed 10-15 times before the image is gone. It is the initial installation ink that is subli ink. I called to see if they could just exchange the initial ink but no because it's a bundle I have to send all of it back pay for shipping (that's fine) 20% restocking fee ( thats robbery I haven't even removed the tape or opened the ink). Then they said if I install the other ink I bought from them it will void my warranty. Good to know because I can buy 3rd party ink from Amazon instead of through them for the next two years (under original warranty I would not do it). I wish I knew my husband was going to buy from them before he did as I've had problems with my heat press from them also!