Lisa E.

Originally, the intake and consult with the physician was great. Very thorough and caring. However, that is where it stopped. I could see my information online. Great prescriptions written for my health needs. Then NO call to review my prescriptions and cost. Took me 10 days of going back and forth between HealthRight and "their" pharmacy. Same answer over and over will take 24-48 hours to process. Supervisors/Management was said to have been emailed. However, their policy does not allow you to talk to Supervisors/Management. Ridiculous customer service... no help... no answers. Then my insurance did not cover one of the prescriptions the doctor ordered... I would have to pay for a consult with the doctor and there was no option for doctor to review and order something else (its a vitamin). The answer I got from the CSR was "doctor ordered what was medically necessary". Again it was a Vitamin... which out of pocket would cost me $1,909.80 for 30 day supply with a discount pharmacy plan.
No its not their fault that my insurance doesnt cover the prescriptions or that the cost is so high.
Being unable to answer my questions, complete their customer service obligation of calling me within 24-48 hours (not 10 days later)... after I have called everyday to be told the same "canned" answers OVER and OVER and OVER.
Just a big run around and poor customer service.