Lisa F.

Personally, I would choose negative stars if that were an option. I ordered 3 sweaters and 2 of the 3 I received (1 is still who knows where from an order placed a month ago) DID NOT match what I viewed on line. I emailed customer service and sent pictures from their site and pictures of what I received to show the huge difference of quality. Here is their reply: Sorry that you are not satisfied with the item(s). Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline. Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package. Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth. If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline. You can check the return policy here: https://anniecloth.com/pages/refund-policy
What a scam, nowhere in their "return policy" does it state you are buying from China, therefore returning to China. Had I known that I would not have placed the order as it would have indicated poor quality. Speaking of quality, nowhere in their reply was the fact I was unsatisfied due to the QUALITY, but they will "offer" 15% to alter? I cannot alter the QUALITY! SAVE YOUR MONEY AND DO NOT ORDER FROM THIS SITE!
I tried to upload the pictures to show from their site versus what I received, but the JPG was not recognized as an image.