I have had 2 storage units at Public Storage for a year. And its been a pain in the butt! They started charging me for insurance when i told them i already had renters insurance, AND BY THE WAY, IT IS NOT MANDATORY TO HAVE INSURANCE, yet it is a very good idea. I had been asking them to stop taking these payments out of my account and it went on from Sept, 2020 through april 2021. And thats $15 for each storage a month on top of them going up and down with their prices without telling you. I called the property non stop and they gave me the district managers number and she didn; t call for 7 months and my account was constantly charged, so i would take my card off auto pay for that reason. If the norm is to not steal, then who do they think they are by stealing money from me every month, so 7 months later the manager finally called and was rude. She only gave me $60. At the same time they were taking the insurance payments they charged me late fee's. So as i am waiting to get reimburssed they steal some more. None of the bills were ever the same they went up, up and up with out notice ever. After 8 months they started closing at 5pm on weekends and 6pm on weekdays which was perfect considering i could never get there until after 5, they also increased the rent by $39 on each unit. This place is just full of surprises. What kind of company does this kind of deceptive trade practice. They have locked me out of both of my units even though i paid the rent minus the late charges and i will not pay them