Lisa G.

I ordered a prom dress for my daughter £157 including postage, it arrived on time but is hideous quality. It does not look like the picture on their website. I have been in contact with them and they are not being very helpful at all. They are telling me that they cannot refund on the basis of my complaint and because the dress is 'hand made' the damage (poor quality stitching and beads missing and incorrect length of the skirt and brown staining inside the bodice and the strong smell of glue) is acceptable! They offered me a 10% discount on my next order! I have submitted several photos as they requested to support my case and I am waiting for my next reply. I have a bad feeling about this!