lisa h.

I went with the bridesmaids to David's Bridal and found the dress we liked. One of my bridesmaids then took the style number and searched it online to find mylove-bridal.com. The dress was half the price as it was in the store so we all jumped on board. I was a bit wary about ordering online and overseas, so I put an order in for a dress early on. When I got the dress, I was just really, really unhappy with what I had gotten. I'm not often that picky, but this was just terrible. Their online color pallet was not a good reference of what I was getting, the dress itself (in addition to being a color that didn't fit my theme) was the right cut, but missing the details that made the dress worthwhile. On both sites, the dress was said to have "palliette details" (kind of like sequins) they just weren't on it. This being a CLEAR mistake, I message the site and ask if this is some mistake on their end, or if their product was misrepresented. In response I get an auto-reply email. What business does that? Really? This was far enough out that it didn't impact my wedding plans too terribly, but I wouldn't ever ask someone else to go through that. I never did get a response back, sooo I don't even know that they use their e-mail, which consequently is their only mode of communication with American customers. I did think about sending the dress back, but they have a $70 restocking fee and I would have to pay for shipping to China AGAIN. I would have ended up paying for my dress again to send it back- just not feasible. Do not use this site. I would never put another bride to be through that mess. Oh- and with their prices- with shipping, there was about a $20 difference in cost. For that I would pay to be able to ask someone why my dress is incorrect and get an answer.