lisa h.

My experience with ATG has been just like all the others on this site. I believe this is the worst customer service I have ever received. I have been refused the opportunity to talk with a manager multiple times. I have been hung up on twice, all the while maintaining my own professionalism. I eventually waited on hold for 56 minutes before a manager took the call. That help did not lead to any better service. I get the impression that the customer service reps give out any name they think of, tell numerous lies (such as the item has already shipped, you will get an email confirmation tonight, etc) over and over. After a month and a half of getting the run around I eventually called the manufacturer and let them know my experiences. All the times ATG told me they were calling the manufacturer were completely untrue. There was no record of any call or inquiry from ATG. The manufacturer was interested in the info and I suggested that they look into online ATG reviews. The manufacturer was very responsive, friendly, and helpful. Within minutes they gave me a tracking number for the merchandise they are overnighting to me. It seems that ATG does absolutely nothing to help their customers once they have their money. Perhaps it may get their attention if enough suppliers put the heat on them or take their business elsewhere.