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In defense of the review that was placed, first of all i am only stating the truth, i feel it was unprofessional of revitalise to state my personal sensitive information and name etc on social media and reviews,
I will be speaking to management about patient confidentiality and personal data.
I had the surgery over 2 yrs now, in between that time i has infections and pain and swelling,im still waking up with throbbing pain i'm my nose, i've not had any after care or follow up appointments,
I would eventually like to get the issues rectified but i will take my time and not via whatsapp pictures etc,to spk to a consultant face to face and after care is very important.
I had a nose job there before the lockdown,
I am still in agony and have headaches and have asked so many times for my notes from my consultant and surgeon, to take somewhere else to see if i can get some insight i to why i'm experiencing this pain and bump on my nose that wasn't there before operation, 2 yrs post op. I have contacted the manager, who has advised me to contact my consultant, who up until this present day has not presented me with my notes, and to be told i should be happy with the outcome, pls think properly before you decide to have surgery.
We would like to provide the below impartial information in our defence:
First of all, contrary to what has been stated above, Miss Lisa Hayes did have a major break on her nose to begin with before she had her operation with us which has left her with a fractured bone making her nose bent to one side, this could be evidenced both by the pictures submitted by the patient before she came to have the procedure and the photos taken after her operation during the consultation. We have clearly explained to the patient that the due to level of damage being intense, that we can only obtain a limited improvement for her surgery (all the information given to the patient as to what level of improvement could be offered is highlighted on the consultation form which the patient assented by undersigning it, please see the attached copy), hence; our clinic has complied with its clinical obligations not only by explaining all the possible disadvantages with the operation but at the same time by following on patient's post-op queries on numerous occasions, we have repeated the same on each occasion that the result obtained is the best possible result that could be achieved in view of the previous damage which is beyond repair; however, patient's expectations were clearly registered not to be realistic enough. Regarding the issues about passing blood in stool, it is clearly not clinically proven to be related with the rhinoplasty operation the patient had, there is hardly any condition of such that could be observed with any rhinoplasty operation. Such as the same for the excruciating pain and tiredness; no clinical findings suggested any evidence for these problems to be linked with the operation the patient had.
Lisa H.'s review of RevitalizeInTurkey earned 2 Very Helpful votes
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We haven't disclosed any personal information other than referring to the patient's name. As a part of our full responsibility, to enlighten public opinion, we believe that we have the duty to provide the relevant details about the patient's surgical treatment without delving into any personal details in the most objective and impartial fashion.
We have contacted Ms. Hayes on a number of occasions, following her surgery, after she flew back to the UK, and given her advice about post-operative aftercare. And there have been lots of times our office assistant has engaged with sending text messages to her, giving her in-depth explanations about her procedure. We do not accept any claims that the patient has not been responded to. Furthermore, it is extremely uncommon for a patient to have any pain and swelling with any rhinoplasty after so many years time (the operation was done 2 years ago) since the operation. As we explained to ms Hayes on the day of her operation, we have given the same explanation to her that there are some anatomical limitations involved with correcting her procedure as this was her secondary rhinoplasty and her cartilage and bone structure were not in good shape to start with. As much as the result of the operation is concerned, we believe that we have delivered what we predicted to deliver, so, there was a realistic portrait drawn right before she had the procedure as to what she can get from the procedure, we have explained the same situation to ms Hayes on a number of occasions during the course of her recovery that it is an uphill challenge to remodel her nose to her expectations due to the underlying structure not being strong enough. In line with our revision policy, although we have reiterated on a couple of occasions that by doing a revision, we still wouldn't be able to meet the patient's expectations. We would still welcome our patient to come for a revision by fully accepting the fact that our surgeon would only be able to do the best of his ability to seek to give her partial improvement if not a high degree one. Like all the other patients who had received treatment from our clinic, Ms. Hayes is a special patient for us, nothing would change this fact and we would be happy to see her back at our clinic.