Tried to skip but couldn't find how to! Tried ringing and of course was kept on hold until I got so fed up and hung up. Cancelled my membership which they confirmed only to have another £35 taken from my account. They were supposed to email me confirmation of a reimbursement (after an argument)and how to redeem a credit but of course they haven't. The £12 shoes I've purchased have now cost another £70. Terrible customer service, complete con. Would advise not to use.