I only gave them 1 star because I had to give them one - they deserve nothing. The services is bad, the product is cheap and nothing like the picture. I ordered the circle initials and in the picture it looks like a nice thick piece, but it is less than 1/8" thick wood. It took 3 months to deliver, which wouldn't have been a problem if they would have been honest. No phone number, just email for correspondence. They did get back to me, but never answered my question, they just tried to skirt around with vague updates..."we are working very hard", "we apologize for the short delay in response", etc. Do not waste your time and money ordering from this company. This piece is not worth the $60 they charge plus $10 for shipping. It is seriously a joke and I've learned my lesson. Trying to save you from the same mistake I made.