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My husband and I rented a car through rentalcars.com. We arrived in Rome and waited 50 minutes for the customer service rep to show up to get our car. She didn't show. We ended up having to book with another company last minute. We missed our fathers funeral. Horrible experience. No contact from the company even after expressing our distress with having missed the funeral and having to pay twice for getting a rental car. Ridiculous. Never experienced this type of poor customer service before. Stay away.
Lisa M.'s review of Rentalcars.com earned 7 Very Helpful votes
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