We went to office in York Pennsylvania. We just needed to refile with an amendment. We dropped or tax return and additional info off to Mary (Kate) last Sat. With a pickup date this Sat. When we got there no one had even looked at our taxes we said we would come back in an hour but we no sooner left then Mary called to say she needed additional papers.We stopped by picked up our stuff and are doing it ourselves. DO NOT RECCOMEND!