Lisa R.

I spoke with a very unprofessional girl name Danielle extension number ******* to say the least, calling her a Woman would be an over statement. She was very rude and tried to Insinuate that I was lying about trying to make a purchase and her reason being was that she can see the items in my cart from July 30th with a total of $4337, however that was a lie because if she could see the cart from July 30th at the time I tried to submit the purchase it would have been $424 dollars less. So she was just lying and didn't have enough common sense as to how to lie. I told her she wasn't telling the truth and to use her thinker and because she was as caught in a lie she got upset, Then when I asked to speak to a manager she refused and hung up on me. I then called back and got a very nice woman who shouldn't be answering phones at all and since he's calls are recorded they should definitely listen into it because her stutter problem was so bad we can barely communicate to then be transferred to a supervisor by the name of Heather who coughed every couple of seconds though she wasn't unpleasant to speak to I just believe she could've stayed home with such a cough especially in this time with Covid Due to the poor quality customer service skills I will no longer be a customer of Zales which is unfortunate because my husband and I have purchased several things there including my first wedding ring and was looking to help my son purchase his first wedding set