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This is still not satisfactory because it was a Christmas present. If you order from them before Christmas and there is a problem after the gift is opened, you're screwed. Really poor business practice.
Hello Lisa,
Thank you for your feedback. We sincerely apologize that the item you purchased has developed a broken zipper.
While we do offer a 365 day return policy, claims for a damaged item must be made within 30 days which is why we are not able to replace or refund you for this item.
We value your business and would like to keep you as a customer. Although we cannot accept the item back for a return, we have processed a 30% refund back to your original form of payment for the inconvenience. Please allow 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Lisa hasn’t received any thanks yous.
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Empty.
Hello Lisa,
Thank you for your feedback. We sincerely apologize that the item you purchased has developed a broken zipper.
While we do offer a 365 day return policy, claims for a damaged item must be made within 30 days which is why we are not able to replace or refund you for this item.
We value your business and would like to keep you as a customer. Although we cannot accept the item back for a return, we have processed a 30% refund back to your original form of payment for the inconvenience. Please allow 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate