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I ordered from them 5 times, and 3 times the items were not as described. One was wildly off in sizing. One item was described as jeans but was sweatpants, and another wasn't new with tagsit was wrinkled, tagless, and smelled like body odor. I was only given a partial refund. Plus, I placed 2 separate orders (and paid separate shipping) and they were shipped together. I asked about this and the customer service person said it was "passive bundling". So, they'll charge you double but ship it in one box. The customer service woman also insinuated that I was too stupid to understand what she was saying.
Lisa S.'s review of thredUP earned 4 Very Helpful votes
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I sent designer apparel to this company, they kill you with fees. If you want to reclaim items,...
Hi Lisa,
When you place multiple small orders, we create a bundle for your to ensure we ship your items to you in the most convenient way possible (& reduce packaging waste.) The Customer Service agent that assist you, was clearly describing the bundle & return process, rather than insinuating anything.