Lisa S.

Our AC went out on April 16th. Honest air was called out the next day and we were told by Alex it was a leak and it needed a new copper line. Technician came out and said there was no leak it was clogged coils! They put in the copper line anyway. Cleaned out the coils only to find they are supposedly leaking. A new one was installed through the warranty only to find out that is not the problem. Back outside to the condenser unit where supposedly that is where the leak is. Technician can't fix it because of where the weld is we need a whole new unit and that can't be covered under warrantly because the air handler already was. $1200 later and my landlord has to come up with the money to buy a new one. The other one is torn apart on the side of my house and the new one is waiting to be installed. This has been almost 3 weeks of complete nonsense! I have no faith that these people know what they are doing at all except take our money! Just found out they are not coming today to install the new one! Absolutely unacceptable!