I ordered 2 16x20 canvas prints. A great "special offer" popped up when I completed that order. I took advantage of that offer and ordered 2 12x8 canvas prints. Both orders were placed 5/15 and shipped 5/16. The larger canvas prints arrived on 5/24. The other 2 have yet to show up. It took 3 days to get an email reply to my request for information and when I did, I was told it could take up to 18 business days, or up to 6/12, for the remaining order to arrive! How can 1 order show up in just a few days, and another take nearly a MONTH when both were processed and shipped on the same day? And now we wait... Customer Service is not helpful at all..
Dear Liz,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team