Lizzie N.

August - offered a service for boiler and fire for £39 so thought I would see if any good. Booked on their chart first available which was for end of September. No show. Phone line advised to ring back due to considerable calls. Tried Chat Line - put through to 3 different people, eventually booked October. Waited in for 6 hours - No Show again, logged on and found moved to November at 8.00am. Chat line again, said I could only do the between 12 - 6pm, two more people to go through and moved to correct time. On the day, an arrival at 7.45am - left a card and asked me to re-book, another arrival at 3.00pm from Scottish Gas. Advised I needed new
Boiler a. S.a. P. so Chat Line again, would get someone to me in a couple of weeks to give a quote. Explained I was on the Priority Register, and told she would mark as urgent. Absolutely nothing! Have now had to find a local tradesman.
Another call - all my Gas Bill details have disappeared not on either the old site or the new.
Have not been informed on the new charge since the October 1st increase - We are waiting for
Government instructions! Not received the Benefit either.
Obviously have too many customers to be bothered to care.