Lloyd A.

I kept checking the web page for when the MTS-016 English Dragoon Pistol was back in stock. After months, it finally showed back in stock. I ordered right away. The email stated "If the product in stock it normally takes 3-5 Business Days to process and ship your order." A month went by with no notices from Military Heritage (Access Heritage Inc.) I finally emailed them about my order. Robert emailed me back after a week stating "We are presently sold out of the Dragoon pistols but expect a new shipment in the next 10 days." I emailed Robert back stating "I have been checking the web site to see when the "MTS-016 English Dragoon Pistol" was available and ordered it when the page did not show "temporarily out of stock". I checked today and it still does not state out of stock. Is the web page not correct?" Robert replied a few days later, "They just arrived not two hours ago. We will be shipping yours out to you in the next few days." Two weeks go by with no notice of shipment so I email them again, "Can someone provide an update on my order?" Robert replied,"Sorry for the delay. I had marked your order as filled but it was not! Totally my fault and I sincerely apologize. Just processed payment and sent your order to the warehouse to ship as soon as possible."

I replied back, "Considering how sloppy your company has handled my order, I would like a full refund. It just is not worth it and I have no trust in your company. Please provide a receipt of the full refund."

I would not recommend purchasing from this company.