Lokesh K.

I am hosting my sites on hostsailor from last 4 months. One day, I received a mail from cloudflare that there is a phishing url on my site, I logged in to cpanel to check it and found that there were lot of suspicious files in my directory. I don't know where these files come from. May be hosting was hacked or there may be a security breach in their server. I deleted all the suspicious files but some files were re-appearing again and again even after deleting them. So, I contacted their support team and asked to delete those irritating files and they deleted them successfully. But the very next day, they suspended my account due to phishing url. I contacted their support staff immediately and explained them very clearly that I never uploaded such phishing files. They asked me to contact at *******@hostsailor.com. I sent an email to *******@hostsailor.com explaining about the whole issue. Now, more than 4 days have passed but they are not replying nor restoring my suspended account. My company site is down and I am unable to receive business emails. I again contacted their support team that I am not getting any reply from *******@hostsailor.com. I also asked them to send me the backup of my website, so that I can host them on some other host, but they refused by citing the reason that They can not restore the suspended account and send backup of the files as matter relates to abuse department. Now, the problem is that abuse department is not replying and my company website is down from last 4 days and files are stuck with their hosting. So, it is not a reliable hosting and they are so unresponsive.