Lola F.

My son bought 2800 V-BUCKS FORTNITE gift card. Unfortunately, his gift card was empty. No V-BUCKS in that card. My son contact costumer service. He just wants to get credit his 2800 V-BUCKS that he purchased.

All Epic needed to do is check My son's account Transaction Records/Log and they can see there was no entry for the 2800 VBucks.
All they did is asking the same questions over and over and sending my case to diferente costumer service agent.
After 21 days of back and forth emails I asked them to call me so we can solve this issue. (I had another issue before with EPIC games and took over 3 months to solve it. That is why I want to have them call me.) there costumer service is base on emails only, so it takes months to solve an issue.

After 22 days, Epic game didn't want to give my son's for what he paid. They keep saying "contact Microsoft" It didn't make sense to me, but I called Microsoft as I was asked. Microsoft said, they don't sell Fortune cards. They only sell XBox cards. The card my son's bought is from EPIC games. Microsoft doesn't owns EPIC Games.

My son bought the physical FORTNITE card from Amazon.
I called Amazon costumer Service. They where able to see he redeem the code, but have not able to use any v-Bucks. They where able to refund his $25 he paid for that empty card.
My son is happy now.
He got $25 credit in his Amazon Account with in an hr.

Amazon customer service solve this problem with in mins. 5/5 stars from me.

EPIC Games costumer service you got 0/5 stars from me. Shame on you!