I hired Collective Fab through Shopify in May 2018. We are now in October and they still have not completed the basic tasks they have promised to do. Kevin, the person in charge of setting up my store sometimes takes up to 20 days to respond to a simple email. Don't even think about trying to reach him by phone. It's not possible. Ever. I've been calling an emailing and begging literally for a call back and for them to complete the work. This is the worst company I've ever worked with and Shopify should be ashamed to even have them listed as a partner. They are ruining their reputation.