Lo M.

Honestly horrendous service. With all the negative reviews they've been getting, I have no idea how they can still be getting sales.

Avoid this site. They take weeks to ship items that claim they will be shipped within a few days. As such, items that I'd purchased as gifts for people were no longer viable for me. Due to their false information re: shipping times, I had to purchase other gifts from other stores to give to the people I'd bought these gifts for. Due to this being their fault, I wanted a refund but was told I would need to pay for return shipping. This seems completely bizarre to me considering that it was THEIR fault and not mine that these items didn't arrive within the time frames they specified.

Quality is also horrendous. Threads hanging off the clothes and shoddy quality. Very sheer polyester like material - cheap quality, looks awful. Poor workmanship. Sizing is also very bad - they do not conform to standard sizes. Some of the dresses I bought are laughable. If I went out in what they advertise as a 'dress' I'd be getting a few stares from people because they're so short that it looks like a tshirt. Sizing on the blouses I bought are also incredibly off. When I raised this with the incredibly rude and slow to respond customer service rep online, I was told that their sizes worked for other people. This conversation took 1+ hours and nothing was resolved. They are VERY rude and have no idea how to satisfy customers. This won't work for them long term. They have NFI how to interact with customers in a polite or respectful manner and they can't even form proper sentences. Not good for a company selling on an international scale.

After this issue and the gift issue, I was very frustrated with their service and asked that they cover the return postage (FYI, the company is actually located in CHINA and this isn't referred to anywhere on the site). The shipping cost to send this back for my order ($100+ worth of clothing) is incredibly hefty and I believe it is completely unjust to expect that I pay that considering that they are the ones in the wrong.

Please read reviews carefully, I suspect that they even write their own 'positive' reviews on these sites and I know from reading other reviews, people have been asked to delete their negative feedback. Their Facebook page also hides customer comments to the left of the page and those who raise a concern are frequently asked to private message them instead.

This site needs to be reported, they can't keep providing such awful service and products and getting away with it.